We don't accept returns. Because jewellery is worn on the skin, every sale is final. We check each piece before it ships, and if something arrives damaged, faulty or wrong, we replace it free of charge.
No returns
We can't take back or exchange a piece if you change your mind, the size or style isn't what you expected, or it has been worn. Please check the photos, size guide and material details on each product page before ordering, and message us if you have any questions.
Damaged, faulty or wrong item
- Tell us within 48 hours of delivery at hello@rupelle.com or on Instagram @rupelle_.
- Share your order number and clear photos of the piece and the packaging. An unboxing video, if you have one, helps us sort it out faster.
- Once we confirm the problem, we send a free replacement. You don't pay any shipping for it.
- If we can't replace it because the piece is no longer available, we give you a full refund instead.
Cancelling an order
- You can cancel free of charge before your order is shipped. Message us with your order number.
- Once it has shipped, it can't be cancelled. Please don't refuse a cash on delivery parcel; refused parcels cost us two-way shipping, and we may not offer cash on delivery on future orders.
3-month warranty
Every piece has a 3-month warranty from the date of delivery. It covers:
- Plating that fades or peels with normal wear
- Manufacturing faults, such as a broken clasp, hinge or setting
It doesn't cover:
- Damage from pulling, pressure, dropping or other accidents
- Contact with perfume, chemicals or cleaning products
- Water exposure for pieces not marked Waterproof on their product page
- Normal small scratches from daily wear, or lost pieces
For a warranty claim, send your order number and photos. If the claim is approved, we repair or replace the piece.
Refunds
Refunds are only given when we can't replace a damaged, faulty or wrong item, or when you cancel before shipping.
- Prepaid orders are refunded to the original payment method.
- Cash on delivery orders are refunded by UPI or bank transfer to an account you share with us.
- Approved refunds are sent within 7 working days.
See also our Shipping policy.
Contact us
Email: hello@rupelle.com
Instagram: @rupelle_